Jorge Mastrapa, the co-founder of the cybersecurity company CySeSo, discusses his user-friendly approach to helping healthcare organizations feel more secure. As an MBA/PhD with an executive background in analysis, strategic development, and international business, Jorge brings a wealth of experience to his consultations. CySeSo helps organizations keep their patient data safe from predatory digital opportunists.

Most of CySeSo’s customers are individual practitioners or medium-sized healthcare companies seeking end-to-end cyber solutions. Issues range from security breaches to comprehensive disaster recovery scenarios. Regardless of their specific concerns, Jorge individualizes consultations to construct a security plan around the existing business. 

 

In September 2020, the Telehealth Certification Institute hosted a webinar titled, “Identifying and Resourcing Trafficking Victims” which featured leading voices in the field of anti-trafficking. This webinar sought to equip practitioners from multiple disciplines to identify trafficking victims both virtually and in-person as well as provide resources to access critical, trauma-informed care. This webinar also included CE hours for mental health professionals and covered information such as signs of trafficking, best practices for trauma care, how to be an effective mental health professional with trafficking survivors, and building therapeutic trust with trafficking survivors. Participants had the opportunity to submit their questions throughout the session and the panelists answered them live during the webinar. 

male healthcare worker in scrubs with stethoscope around his neck

The healthcare industry is taking a simple and effective step in protecting its nurse workforce: listening to and allying with their needs. Groups like the National Council of State Boards of Nursing (NCSBN) have put pieces in place to enhance the work-life balance of advanced practice registered nurses (APRN). The APRN compact, influenced by a big legislative push from the NCSBN, is restructuring how patients are treated across the U.S. The compact has opened a new channel for multi-state practice for nurses licensed in a state that has signed the agreement.

Doctor conducting a telehealth session with patient image displayed on mobile phone

The terms telehealth and telemedicine are often used interchangeably by the public, even though they describe distinct processes. In the most generic sense, telehealth and telemedicine involve conducting health care services remotely. The difference between the two terms arises when one examines the medical portion of telemedicine. The nuance isn’t just a lexicological typo, it ties a specific clinical component to the provided services. 

Telehealth, on the other hand, is more inclusive. Non-clinical activities related to education, staff training, healthcare administration, professional conferences, or patient-provider clinical services all fall under the telehealth label. Three of the main telehealth modalities are live patient-provider video sessions, the store-and-forward technique—which collects clinical data and sends it to a separate location for evaluation—and off-site patient monitoring that studies clinical data as it elapses in real-time.

History of Telehealth Services

The telehealth revolution found its footing in a 1925 science fiction premise, which questioned the possibility of remote-based medical procedures. Matt Novak of Smithsonian Magazine pointed to entrepreneur and author, Hugo Gernsback, who imagined a world where doctors could interact with patients using radio waves—an insight that has helped clinicians grow their virtual presence and deliver patient-centered care over the internet. 

two women in office wearing masks and using hand sanitizer

How can I safely reopen my practice and offer face-to-face counseling sessions during a global pandemic? Many therapists are grappling with this question.

Counselors, psychologists and social workers quickly switched to Telemental Health sessions in March 2020 when the dangers of the deadly new coronavirus (SARS-CoV-2) hit home in America. Telemental Health has allowed us to continue offering much-needed therapy to clients during this national crisis without risk of exposing ourselves to the virus or spreading it to our clients.

Many of us are opting to keep using Telemental Health until a vaccine for the virus becomes available. The American Psychological Association recommends psychologists continue using telehealth if possible. The National Association of Social Workers (NASW) reminds social workers they are “not professionally or ethically required to provide in-person services.”

It’s not just behavioral health clinicians who have made the switch to distance counseling. The CDC recommends all healthcare providers keep using telehealth if possible to “provide necessary care to patients while minimizing the transmission risk of SARS-CoV-2, the virus that causes COVID-19, to healthcare personnel (HCP) and patients.”

But not all counseling clients are comfortable with Telemental Health, and it may not work at all for young children or clients with attention deficit and other mental health disorders.

Dr. Burton Tabaac has seen his fair share of emergencies as Medical Director of the Comprehensive Stroke Center in Reno, Nevada. Above all, he stresses the necessity of timely neurological evaluations as the difference-maker for stroke patients. Speaking with Ray Barrett, CEO of the Telehealth Certification Institute, Dr. Tabaac explains how the telehealth platform, TeleStroke, changes the way that patients receive emergency health services.

In severe neurological cases, every minute gone is a minute lost. TeleStroke connects experienced neurologists with patients who are undergoing the symptoms of a neurological crisis, cutting down the lag time when offering life-saving interventions. Dr. Tabaac describes TeleStroke as an exceptional off-site tool for neurologists.

Joel Miller and Angele Moss-Baker of the American Mental Health Counselors Association disclose details about the AMHCA’s newest publication—Beyond a Perfect Storm: How Racism, COVID-19, and Economic Meltdown Imperil our Mental Health—in a new interview with Ray Barrett. The authors integrated data from the US Census Bureau and the Center for Disease Control to emphasize the psychological, financial, and social repercussions of living through the COVID era. The AMHCA implores the behavioral health community to curtail the disruption fueled by COVID through local and federal advocacy efforts. With a flood of challenges washing into communities, the AMHCA suggests the best way forward: a cohesive, integrative approach to mental health service delivery.

When it comes to pediatric healthcare delivery, most parents and professionals would agree that in-office urgent care visits can be incompatible with daily demands. 

Dr. Amy Wise, DNP, ARNP, CPNP-PC, a pediatric nurse practitioner with over six years of experience, knows that respecting a family’s daily schedule makes a difference in how her patients feel. Through her virtual healthcare startup, Kovvy Health, Dr. Wise has improved patient satisfaction by allowing families to remain in their homes while seeking pediatric services. Her person-centered approach emphasizes the uniqueness that each family brings with them to her virtual exam room.


Watch the lively conversation between Ray Barrett of Telehealth Certification Institute and Chanel Heermann about integrative care, technology, and marketing a private practice for integrative psychiatry.

If you look up a detailed definition of “Integrative Psychiatry”, you’ll find a lengthy entry.  But Dr. Heermann condenses it to this simple statement: “Using What Works.”  It’s looking at the whole person and combining the best of both traditional and holistic methods to design a treatment plan that works best for that person. In straddling the two worlds, integrative medicine bring people towards the center by finding the best blend for each individual.

Amy Hermes is a women’s health nurse practitioner and the Telehealth Director of Wise Health System in Texas. Telehealth services at Wise began with Stroke-Neuro Telemedicine (TeleStroke), in 2012. The success seen in TeleStroke (faster, better care and better patient outcomes) by 2016 brought Wise Health to expand the services offered, including the need for a director for the program.  It has since expanded to TeleER, TeleNICU, TeleCCU, includes telespecialists, as well as both inpatient and outpatient telebehavioral health.

I took the Board Certified-TeleMental Health Provider Training Certification Course in 2018, I feel so lucky to have found the TeleHealth Certification Institute. It's a top notch training center which has continued to provide me with tools and the knowledge to grow my private teletherapy practice. I recently participated in the TeleMental Health Preparedness Summit 2020 and was definitely not disappointed. The excitement and enthusiasm from the participants and TeleHealth Certification Institute staff is contagious. I've been inspired, since, to look into taking more courses, and joined their FaceBook group. I will likely join their consultation group in the near future. I don't believe there is another training institute out there that is as good as this one for everything telebehavioral health. Thank you Ray! You are a visionary!
Larissa Golloub, LCSW-R
Psychotherapist, solo practitioner / Larissa Golloub, LCSW
This course was eye opening and highlighted some definite areas for improvement to better address emergency management planning.
Nikkita Scott
Director of Counselling & Student Activities / Bbermuda College
This course was very interesting and allowing me to understand the way telementalhealth services need to work correctly.
Patricia A Hill
Mental Health Counselor II and LCDC, MAC / Central County Services
This course was extremely helpful understanding the legal requirements for interstate telehealth counseling.
Donald Kirk Henderson
Licensed Professional Counselor / Milestone Family Resources
Amazing and relevant information conveyed over excellent format. This is a professional organization worth joining.
Summer Allan Wilson LCSW-S; Nationally Certified TFCBT
Pediatric Psychotherapist / East Texas Family Guidance Center
Wonderful free training. Helpful discussion on how to aid clients in breaking out of the negative thought trap.
Jaime Wright
Courses were very informative! Extremely helpful!
Carron D. Alexander
LPC / Premier Counseling Services
This course is providing me with valuable information that will be helpful in providing competent and effective services for clients.
Nancy Sweet-Holp, LMSW
Therapist / Liberty House of Albany

The course was very detailed and informative. It covered everything that is necessary to work with Tele mental health.

Cynthia Allison
Mental health Counselor / Friendly Therapy LLC
I really gained a deeper understanding of Telehealth. I think this course helps pave the way for success in our field. This was very convenient. I am so blessed to take a course like this during the crisis we are facing as a nation. This course really helps me perform at a high level for my job. THANKS!!!!!!!
Jackie Tanna
Therapist / Region One Mental Health
Very well done. Encourages active engagement in telemental health process while guiding effectively.
Chris Brotherton
Marriage and Family Therapist / Addiction Counselor / Brotherton Counseling LLC
I learned a lot in this course and will put what I learned into practice when I move my home office space.
Raymond Corbo
Clinical Supervisor and Counselor / Redeemer Counseling Services
This course is more comprehensive than all the other HIPAA courses I've taken combined.
Michelle R. Gould, LMHC
Mental Health Counselor
Easily one of the best online or in-person workshops I have ever attended. The information was unbelievably relevant to current practice with our students doing e-learning and having to provide online therapy and support. Thank you so much for this workshop and the information.
Vincent Amador
School Psychologist / Thornridge High School
The training was very informative, there was more in-depth information to the details of privacy and HIPAA on an electronic level that I was not aware of. The more technological part of it was new information to me.
Nellie Decker
Therapist II / Yakama Nation Behavioral Health
Very informative training, instruction was clear and easy to follow
Jill Bogan-El
Therapist
This was quite beneficial. You explained well at a comfortable pace and you provided sufficient details for me to develop an Emergency Management Plan. Thank you!
Dr. STEPHEN KIURI GITONGA
It was one of the best courses I’ve attended; clear, well-structured, creative, transparent and professional! Bravo.
Elizabeth Tramonte, PsyD
Private Practitioner / Elizabeth Tramonte PC
Necessary technological guidance!
Frances D Murdock
The training was well structured and presented by a knowledge individual. Information shared in the training was useful, clear, and concise and can easily be incorporated into future practice techniques.
Dora Falls
LPC, MAC Private Practice - / Private Practice
Educational and informative content that was easy to follow and comprehend.
Scott Lipp, Ph.D., LMHC, LAC, NCC
Licensed Mental Health Counselor; Adjunct Professor / Greater Things, LLC; Florida Atlantic University
The course was so informative and I was glued to my screen for the entire duration. I received so much knowledge concerning ethics in telehealth and I am greatly encouraged to read about all the standards and policies that pertain to my practice. Thank you!
Bridgette Nalumu
Public health consultant / Green and Purple Consultancy Network
Vey helpful and user friendly. Most importantly informative. Very good information to enhance an individual's practice.
La Keicia Boyd
Licensed Professional Counselor / Private Practice
Very informative. I learned things that I wasn't aware of about state laws!
Tamara Coleman
Counselor / Tamara Coleman Counseling LLC
This course was very informative and very relevant to today's telehealth practices!
Keith Ayson
Housing Case Manager / Bridgeways
Very informative! Well organized! Takeaway- protect yourself- know your ethical code and standards/ be insured.
Brenda Staerker
Private practice / Thaxton Holistic Wellness
Thank you for an informational, relevant course to help me obtain my TMH certificate. Excellent presentation.
Tomica Horton
counselor/therapist / Jodi Province Counseling Services
Great, course. Really helped me during this challenging time to connect with students.
Priscilla Robinson
School Counselor / Baltimore County Public Schools
Brillant concept and a great way to support counselors as they transition into on-line therapy/services.
Bianca Abrams
License Professional Counselor / The Wellness Institute of Atlanta