In order to optimize the telemedicine experience, we need to consider the technology and the human part of the human-technology interface equation. When designing a facility for telemedicine, there are several things to consider from a human factors point of view. This goes far beyond simple user satisfaction. This course explores some aspects of how to optimize the telehealth environment and how to assess the quality of the encounter by focusing on the human-technology system interaction and integration within the broader healthcare enterprise.
- Explain the impact of the role of human factors in the design of a telemedicine room, explore where to go for resources about human factors in telehealth.
- Investigate how simple variables such as eye contact require attention during a telemedicine encounter.
- Set up and configure lighting for telehealth visits, examine basic approaches to ergonomic assessments.
This is a non-interactive self-study course.
Instruction consists of 1 hour of video instruction and a post-test
From the time of registration, you have six months to access the coursework.
Elizabeth Krupinski, PhD is Professor and Vice-Chair for Research at Emory University in the Department of Radiology & Imaging Sciences and subject matter expert for the Emory Telehealth Program. She received her BA from Cornell, MA from Montclair State and PhD from Temple, all in Experimental Psychology. Dr. Krupinski’s interests are in medical image perception, observer performance, decision making, and human factors. She is Associate Director of Evaluation for the Arizona Telemedicine Program and co-Director of the Southwest Telehealth Resource Center.
This course consists of 1 credit hour.
Counselors: Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693. Programs that do not qualify for NBCC credit are clearly identified. Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs. This course qualifies for 1 credit hour.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0048. Approval renewal date: 1/31/2026
Marriage and Family Therapists: Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations. You can check with your board to determine if this course would be accepted by your licensing board.
Social Workers: Telehealth Certification Institute LLC, #1609, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Telehealth Certification Institute LLC maintains responsibility for this course. ACE provider approval period: 05/02/2021 – 05/02/2024. Social workers completing this course receive 1 clinical continuing education credit.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0435. Approval renewal date: 2/28/2026
Addiction Professionals: Telehealth Certification Institute is an approved provider of continuing education by NAADAC, the Association for Addiction Professionals, provider #193104. Full attendance is required; no partial credit will be awarded for partial attendance.
Psychologists: Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0128. Effective 8/31/2021 – 8/31/2024
Art Therapists: Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0093. 7/21/2021 – 7/31/2024
Other Professionals: This activity qualifies for 60 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.
To receive your certificate of completion you must complete the course in its entirety.
To complete an Online Self Study Course, one must register, log in, select the My Courses option from the menu items, click the Course Title, complete all of the modules, complete and pass the post-test(s), and complete the course evaluation.
A grade of at least 80% or more is required to pass the post-test. Retaking the post-test is possible until the participant is able to pass the test.
Psychologists and other professionals seeking CE credit through our approval with the American Psychological Association are asked but not required to complete the course evaluation before obtaining their certificate of completion, however passing a post-test for online self-study courses, and submitting one's attendance for live on-site and live webinars is required.
You can download or print your certificate of completion by logging into your account, navigating to the course by selecting the My Courses option from the menu items, clicking the Course Title, scrolling to the Certificate of Completion section, and clicking on the Certificate of Completion link to either download it or print it.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Directions for completing a course can be found by clicking here.
This course is intended for clinicians who provide behavioral health services.
Teaching methods for this course includes recorded lectures, videos, a post-test, and a course evaluation.
This course was recorded 5/19/2020