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Displaying items by tag: Technology

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The COVID-19 pandemic has triggered a forceful period of transformation for the healthcare field, as economic pressures and safety concerns have intersected with medical and mental health needs. In response, healthcare organizations are pivoting to offer multi-layered treatment plans with a focus on telehealth.

Across the country, organizations have tasked telehealth directors, managers, or telemedicine program coordinators with implementing an ethical and practical telehealth transition plan. But directing a telehealth program is a complicated endeavor; few practices are prepared to effectively launch compliant, large-scale telehealth operations. Professionals in these roles need to understand the full scope of managing telehealth services (from strategy to implementation and evaluation). Learning about these competencies can help directors avoid pitfalls, maximize efficiency, invest in a long-term utilization plan, and increase satisfaction for customers and clinicians.

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colorful image with hands typing on a lap top computer and words scrolling across the screen

The National Association of Social Workers (NASW) has the perennial responsibility of setting social work standards and ethics. In recent years, technological options for client engagement have flourished, resulting in an explosive demand for new mandates, guidelines, and tech boundaries in the social work field. 

The NASW is the largest professional organization dedicated to ethical social work practice. Represented by 130,000 members from 50 US states, they have established safety principles for social workers and their clients. The NASW clinical social work standards are widely cited by students, professionals, and educators to inform their practice behaviors. Though they are the leading member organization, the NASW partners with other social work groups. An example of their partnership is with The Association of Social Work Boards’ (ASWB). The NASW used the ASWB’s 2015 Model Regulatory Standards for Technology and Social Work Practice as a partial framework for the 2017 Technology in Social Work Practice Guidelines. The 2017 document represents the most current provisions for the ethical use of technology. In addition to the NASW and ASWB, the Council on Social Work Education (CSWE) and the Clinical Social Work Association (CSWA) have contributed to the current technology recommendations for the social work profession. The four collaborative organizations arrived at the 2017 standards after forming the Task Force for Technology Standards in Social Work Practice.

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Jay Ostrowski describes how his telemental health platform, Adaptive Telehealth, offers modern features for well-reasoned clinicians. With expertise in HIPAA compliance, Jay created his platform to anchor therapists as they walk an unstable mental health tightrope. Choosing Adaptive as your telehealth home base accommodates your clients, while attuning to your practice goals.

Published in Blog
Tuesday, 20 October 2020 18:50

Taskforce on Telehealth Policy

index finger pointing to the words "task Force"

In a notoriously digital age, the healthcare industry has been the newest convert to online, virtual, and distance-based telehealth technology. The National Committee for Quality Assurance (NCQA), the Alliance for Connected Care, and the American Telemedicine Association—with enthusiastic support from 22 experts on various points of the healthcare spectrum—have formed a synergistic Taskforce on Telehealth policy (TTP). The group recently launched a forward-thinking campaign that targets three fundamental categories:

  1. The cost of telehealth service expansion (programmatic concerns).
  2. Protections and safeguards for patients in remote environments (patient concerns).
  3. Data flow, care integration, and quality control (system-level concerns).
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Tuesday, 20 October 2020 18:32

Training for Telephone Counseling

woman talking on telephone and taking notes on clipboard

Finding a training for telephone counseling can be an exhausting, time-intensive process for clinicians. Knowing what to look for, and why training is essential to begin with, are key pieces of information for over the phone counseling. First, let’s start with what topics are essential for phone counseling—

  • Legal considerations for telephonic counseling 
  • Ethical implications when using a verbal-only clinical modality 
  • How to keep your phone safe and HIPAA compliant? 
  • What to know about crisis planning for phone counseling
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Alison Connelly-Flores is a certified physician assistant and chief medical information officer at Urban Health Plan Inc. in New York City. The onset of COVID-19 triggered a last-minute IT whirlwind, leaving Alison scrambling to devise, develop, and demonstrate the effectiveness of telemedicine services for Urban Health Plan. Tasked with merging clinical and technological initiatives, Alison has worked around the clock to attain the federally qualified health center status for Urban Health Plan and remain financially competitive. 

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Jorge Mastrapa, the co-founder of the cybersecurity company CySeSo, discusses his user-friendly approach to helping healthcare organizations feel more secure. As an MBA/PhD with an executive background in analysis, strategic development, and international business, Jorge brings a wealth of experience to his consultations. CySeSo helps organizations keep their patient data safe from predatory digital opportunists.

Most of CySeSo’s customers are individual practitioners or medium-sized healthcare companies seeking end-to-end cyber solutions. Issues range from security breaches to comprehensive disaster recovery scenarios. Regardless of their specific concerns, Jorge individualizes consultations to construct a security plan around the existing business. 

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 G Suite logo with various google widget images

G Suite through Google can solve many of your technological needs as a provider. Telehealth Certification Institute is pleased to announce that we have created an in-depth course, "G Suite for Healthcare",  to help you better understand the use of G Suite as an integral part of your practice. Raymond Barrett of Telehealth Certification Institute and Mark Jones, Certified Google Expert, offer over 5.5 hours of instruction that addresses the capabilities of G Suite so that you can maintain security and remain ethically and legally compliant when you offer services as a healthcare provider. This professional guidance from the team of a telehealth expert plus a Google expert will quickly answer questions you have about how best to use the variety of products offered in G Suite.

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Over 3000 Professionals Gather for Virtual Telemental Health Preparedness Summit

In May 2020, as a response to the global coronavirus pandemic, the Telehealth Certification Institute hosted the first Telemental Health Preparedness Summit, a large-scale virtual training, in cooperation with national behavioral health associations, telehealth infrastructure companies, and expert clinical trainers.

COVID-19 significantly accelerated the need for behavioral health providers to serve clients virtually, requiring that the vast majority of clinicians become immediately trained in the technical, legal, and ethical aspects of telehealth. As national experts in certifying professionals in Telemental Health, the summit offered training and CE hours, in addition to opportunities for Telemental Health Certification. The Telemental Health Preparedness Summit brought together behavioral health professionals across disciplines (including therapists, psychologists, social workers, professors, chaplains, students, etc.) to quickly and competently train on critical remote services.

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Friday, 13 March 2020 05:50

HIPAA Compliant Video Conferencing

Young woman sitting at laptop computer

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Course was very informative!
David Hopkins
MS, LPC / Thriveworks Woodstock
Informative and brief
Tracy Gilbert
Well designed. informative, comprehensive program broken down into manageable segments.
Dawn M. Miskus
Licensed Clinical Professional Counselor (LCPC) / Conscious Counseling & Coaching, Ltd.
This course offered a great overview of TeleMental Health and the important considerations that should be addressed when establishing an online practice.
Helen Geris
Registered Psychotherapist
Wonderful and approachable presenter, great information!
Sabrina Eads
I have completed the course requirements. Thank you a great program of videos and information.
Linda Lovisi-Dwyer
LCSW-R / Linda Lovisi-Dwyer, LCSW-R
Good introduction
Sylvia D. Jessup, MBA, MA
Owner / Sylvia Jessup Counseling Services PLLC
Very clear emergency planning laid out in this course, Helpful for many situation and settings.
Jane Schindler
The course was detailed.
Kelly Villarreal
MFT / Alan Behrman & Associates
EXCELLENT PRESENTATION
DAVID F. CIAMPI, Ph.D., LMHC.
Really chuck full of information and very helpful
Carolyn Spencer
social work
Great course!
Lashonda Jones
Ray's program is engaging and informative. I'm excited to extend my professional reach online.
Pamela Madsen
LAPC / Empower Counseling Center, LLC

Very informative session.

Valrey Richards-Lucas

Video was good, a little slow

Jessica Walraven

This is great material!

Erika T Johnson

Very Informative!!!!

DALAYNA MILLER

Really good training so far!

Erika T Johnson
LAC

Excellent information, extremely generous resources and so well paced. I am really grateful.

Carolyn Spencer
LCSW / Carolyn Spencer

Very thorough and informative

DALAYNA MILLER

This program is very informative and easy to use.

Gania Bruno Harrold
LCSW / IN THERAPY WE TRUST

Love the convenience and easy-to-understand information in this course.

Natalia Gourlay-Fernandez
LAMFT / Rock Springs Positive Coaching, Caring, and Counseling

Very informative. Help give an overview of tele therapy and starting an online practice.

Meg Maginn
L.C.S.W Private Practice / Eating Disorder Associates

The course was easy to follow and provided a lot of valuable insight into the benefits and limitations to teletherapy.

Katie-Ann Magnuson
Mental Heath Therapist / Kwenyan Professional Health Services

Wonderfully compact and rich in information, many areas i had not even considered!

VIRGINIA PROVENCHER
therapist / private practice
Very informative and guiding in educating all that you need to grasp to be properly compliant and aware.
Dena Damaskinos
A great overview for telehealth, including state to state
Susan Cortilet Jones
Integrative Lifeskills Coach

Great presentation!

Cristina Lazaro-Garcia
Mental Health Clinician, APC / CETPA, View Point Health
Oustanding presentation!!!
Michelle Collins

Helpful and inviting information to get started. Feel empowered to get this going and eager to start!

Dena Damaskinos

Well presented, easy to access and understand.

Sedonia Perrier
CEO / Steelhead LLC

This was very informative.

Wendy Pazdur
Substance Abuse Counselor / Transformation therapy
This course was full of detailed information, that I will utilize in my practice. I highly recommend this training to all interested in adding to their existing practice or transitioning to Telehealth Services.
Utopia Session
Class was informative.
Kimberly Horrell
This course was short yet informative.
Annette Cornish
Therapist / Dust 2 Destiny Counseling & Wellness
Great training!
Jacqueline Hayes, M.Ed., LPC, LMHP
Professional Counselor 4 / State of LA
Ray was a wonderful, interactive instructor who really captured the heart of counseling in the world of Telehealth. The course was thorough and beneficial. Two thumbs up!
Rachel Morales
Licensed Professional Counselor
Ray does a spectacular job presenting the ethics in technology! Thank you!
Elaine Marie Barclay
Licensed Professional Counselor/ Assistant Professor / Shorter University/ Capella University
Very beneficial and useful to the direction i am moving of providing therapy
Linda Marie Margosian, MS, NCC, LMHC
I thought the video was very informative and gave me a good back ground on Telehealth , hippa laws and things I needed to know to run an ethical and hippa complent practice .
Meg Maginn
Director /private practitioner / Eating Disorder Associates

I believe this is a good course to take because this is the new wave of society. As a therapist I would like to be able to offer clients the best tools available.

Wihletta Michelle Davis MA, LPC
Therapist / Find the Miracle Within...

Thank you for the introduction to telemental health.

Michele Frances Purvin
Psychotherapist / Michele Frances Purvin, LCSW, LCDC

Very good.

Franklin Castillo

Really excellent training full of valuable information and resources - surpassed my expectations!

Dori Ryherd
Therapist / The Cognitive Refinery

Great information with step by step instructions

Donna Tucker
Addiction Counselor / Spectrum Health

What a superb introduction to telemental health, well organized and packed with useful tips. I so appreciate this. Thank you.

Ann P Cahouet
Owner - Clinician / Equine Assisted Solutions LLC

Awesome job! This is a very insightful presentation.

ZUNILDA CHAUDRY
Licensed Therapist, LPC / Seasons of Change Behavioral Health Services, Inc
Ray is down-to-earth, warm, pragmatic and exceptionally well-informed.
G. Reid Doster, LPC, LMFT
Director of Behavioral Health, EXCELth Inc.Primary Health Network & Private Practice Psychotherapist / www.excelth.com

An excellent course, but needs more legal information regarding where the patient needs to reside.

Barry Barmann
Clinical Psychologist / Behavior Therapy & Family Counseling Clinic
This legal course was phenomenal saturated with much detail and clarity!
Elaine Marie Barclay
Licensed Professional Counselor, Assistant Professor / Capella University and Shorter University
Great and very informative! Will help me take my skills to a new level. Gave me a great idea of how the session should go.
Jessica Latin
LPC / JL Counseling

Course provided several case scenarios regarding Interstate counseling and resource websites for further research.

Cowenda Jefferson
Clinical Director / Wise Life Choices LLC
Course provided additional information regarding the legal aspects of TeleMental Health.
Cowenda Jefferson
Clinical Director / Wise LIfe Choices LLC
I have completed prior training by Raymond and greatly appreciate his detailed and thorough trainings.
Dr Lynn Duffy, PsyD, LCPC, NCC, CCMHC, BCPCC, BC-TMH, Diplomate/CMH in Trauma
Director/Counselor/Mediator / Lighthouse Counseling & Consulting Services
This course was most helpful in helping me make my practice more compliant for me and my clients.
Marlene Small
Private Psychotherapist
This is the 4th TMH course I have taken with Ray and it is BY FAR the best TMH training out there. I've learned so much that I can use every day in my practice.
Dawn Ferrara
LPC-S, LMFT

Very Informative

Naomie Pierre
community clinician / nps
I loved this course. It was very informative and provide a great deal of information about ethics.
Tracey Marshall
Easy to learn and easy to follow. User friendly on-line course.
Kelly Johnson
Licensed Mental Health Therapist

Awesome

Melissa J Davis
LAPC- counselor
This was a phenomenal training and necessary for the continued growth of all helping professionals. This will certainly improve the manner in which I conduct counseling.
Elaine Marie Barclay
This training was extremely informative and supportive for professionals looking to gain further knowledge in Telemental health.
Marcy Abramsky
LCSW / Marcy Abramsky LCSW, InspireAmind TM Counseling and Consulting
I found this video to be very informative and helpful.
Michelle Parker
Contract Therapist

Great course, very informative!

Ashley Simmons
BCBA / Northstar Psychological Services

Love the course, worth every penny!!! Definitely helped jump start my Tele-mental health services!

Nakia Clark
Owner/ Therapist / Insightfullly You, LLC

This gave me and my staff some important insights and information regarding telehealth..

Larry Cowan
Executive Director / Samaritan Counseling and Growth

This course was easy and user friendly

Vanessa Reiser
Social Worker / JBFCS

I learned a great deal from this program and look forward to implementing telemental health in my therapy practice.

Michelle Hitchcock
Therapist

It was fantastic! Just the forms he provides are worth the cost of the course!

Mark Wagemaker, LPC, NCC, DCC, CPCS
Counselor, Clinical Supervisor / Transitions Counseling

This was an excellent class and worth my time.  Ray provided great information and is clearly an expert in TMH!

Jennifer Stuckert
Director / Restoration Counselor of Atlanta, LLC

I found these courses informative and helpful. They make establishing best practices policies and procedures for telemental health services and supervising those who provide them. so much easier. I highly recommend his courses.

Nena Rybarczyk, MA, EMBA, LPC, NCC, CPCS
Counselor / Strategies for Life Counseling, LLC

Ray's workshop was one of the most informative I have taken in years. He brought clarity to took a topic which has been intimidating and I left feeling empowered!

TRUDY POST SPRUNK, LMFT-S LPC CPCS RPT-S CPT-S EMD
Clinical Supervisor and Play Therapist / Georgia Association for Play Therapy