The option of receiving mental health services through video conferencing or phone sessions helps clients overcome significant barriers to access. Graduate schools and clinical supervision do a great job and preparing behavioral health clinicians to provide services when a client is with them in their office. However, there has been very little training in the ethical and clinical skills of providing behavioral health services when the client and clinician are not in the same location. This course extensively covers the ethical and clinical skills of providing video sessions and phone sessions to your clients. The competencies of setting up the technology, the clinical setting, preparing the client, responding to technical issues, technology options, how to effectively use technology, communication skills specifically for video conferencing and phone sessions, and documentation are all covered in this course.
- Describe the different technology and environments used when providing remote sessions
- Demonstrate how to provide an effective video or phone session from start to finish.
- Demonstrate how to prepare the client for a video or phone session and to address technological challenges and telehealth session etiquette.
This course was originally recorded 11/1/2018, the recordings were updated 11/15/2020.