The military and VA use telehealth more than any organization I know of. They also have conducted research which shows that it reduces no-show rates and hospital readmissions and provides access to many clients who normally would not have received care.
Both, working with the military and providing telebehavioral health services require specific awareness and skills. Our interview with Mercia Cummings provides you a view of what it is truly like to provide the services.
Mercia Cummings is a Licensed Clinical Professional Counselor (LCPC). She is licensed in Maryland and Washington, D.C. She is also an Approved Clinical Supervisor in the state of Maryland for newly Licensed Graduate Professional Counselors (LGPCs) and certified to use the PREPARE/ENRICH program with married and pre-marital couples. Mrs. Cummings has extensive experience working with the military and providing telebehavioral health services.
The Office of Inspector General is recommending that the Centers for Medicare & Medicaid Service (CMS) more closely review telehealth claims for adherence to requirements and offer education to providers to increase awareness of those requirements.
Learn from our interview of Elizabeth (Liz) Grady, LPC, LPCS, DCC from eSupport, PLLC https://www.esupportcounseling.com/ Liz and her colleagues noticed a need for online counseling and clinical supervision in North Carolina and have worked to fill that need. Liz shares how she prepared for, implemented, and succeeded at providing these important services.
The National Board for Certified Counselors (NBCC) has been the top resource when looking for best practices for telebehavioral healthcare services. They first published best practices on distance counseling over twenty years ago. For over thirteen years, the Center for Credentialing and Education (CCE), an affiliate of NBCC, has recognized behavioral health professionals for meeting competency standards in telemental health by awarding them the Distance Credentialed Counselor (DCC) certificate.
After significant work and time, on April 13th, 2018 CCE launched the Board Certified-TeleMental Health Provider (BC-TMH) credential. The BC-TMH credential is based on established credentialing standards and has been rigorously reviewed by many telemental health experts across most behavioral health professions. It has been designed to prepare behavioral health professionals for the competent use of technology in practice and to provide services from a distance. Professionals who have already earned the DCC credential have an opportunity to be transitioned into the new BC-TMH credential.