Crisis counseling in any form can be incredibly daunting to a wide range of clinicians, from someone right out of graduate school to some of the most experienced clinicians. It’s a different way of interacting with a client, and at times can feel incredibly overwhelming. Understanding “What is a crisis?,” which varies from individual to clinician. Discuss the types of crisis calls someone may receive, how to handle it, and what options there are at the end of the call. Explore the fears that may arise as a clinician, and how to manage them before, during, and after the call.. Generate a plan for new and existing clients to follow when a crisis occurs, in order to manage expectations of both client and clinician.
- Define a crisis and develop resources to utilize when a crisis occurs.
- Examine types of crisis calls and generate a plan for these calls.
- Engage with the client and manage expectations and fears.
This is a non-interactive self-study course.
Instruction consists of 1 hour of video instruction and a post-test.
From the time of registration, you have six months to access the coursework.
Kelly Lannon, APC, BC-TMH, CMCC; an Air Force combat veteran, has a Masters in Mental Health Counseling from the Margaret Warner Graduate school at University of Rochester. Kelly completed her graduate work with the Canandaigua, NY Veteran Affairs. While at the VA, she assisted veterans in processing trauma, while coping with substance use concerns. After completing graduate work, Kelly continued to work in crisis intervention and suicide prevention with veterans, active duty military, and their families. Her therapeutic approach is based in Existential and Humanistic approaches, combining skills found in Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), and Cognitive Processing Therapy (CPT) to best serve individual needs.
This course consists of 1 credit hour.
Counselors: Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693. Programs that do not qualify for NBCC credit are clearly identified. Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs. This course qualifies for 1 credit hour.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0048. Approval renewal date: 1/31/2026
Marriage and Family Therapists: Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations. You can check with your board to determine if this course would be accepted by your licensing board.
Social Workers: Telehealth Certification Institute LLC, #1609, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Telehealth Certification Institute LLC maintains responsibility for this course. ACE provider approval period: 05/02/2021 – 05/02/2024. Social workers completing this course receive 1 clinical continuing education credit.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0435. Approval renewal date: 2/28/2026
Addiction Professionals: Telehealth Certification Institute is an approved provider of continuing education by NAADAC, the Association for Addiction Professionals, provider #193104. Full attendance is required; no partial credit will be awarded for partial attendance.
Psychologists: Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0128. Effective 8/31/2021 – 8/31/2024
Art Therapists: Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0093. 7/21/2021 – 7/31/2024
Other Professionals: This activity qualifies for 60 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.
To receive your certificate of completion you must complete the course in its entirety.
To complete an Online Self Study Course, one must register, log in, select the My Courses option from the menu items, click the Course Title, complete all of the modules, complete and pass the post-test(s), and complete the course evaluation.
A grade of at least 80% or more is required to pass the post-test. Retaking the post-test is possible until the participant is able to pass the test.
Psychologists and other professionals seeking CE credit through our approval with the American Psychological Association are asked but not required to complete the course evaluation before obtaining their certificate of completion, however passing a post-test for online self-study courses, and submitting one's attendance for live on-site and live webinars is required.
You can download or print your certificate of completion by logging into your account, navigating to the course by selecting the My Courses option from the menu items, clicking the Course Title, scrolling to the Certificate of Completion section, and clicking on the Certificate of Completion link to either download it or print it.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Directions for completing a course can be found by clicking here.
This course is intended for clinicians who provide behavioral health services.
This is a non-interactive self-study course. Teaching methods for this course includes recorded lectures, videos, a post-test, and a course evaluation.
This course was recorded 5/20/2020.